Bet Jelly FAQ — All Your Questions Answered Here

No. Bet Jelly Only one account per person is permitted. Any attempt to open multiple accounts using the same mobile number, NID, or bank account will result in all accounts being closed and balances may be forfeited.

First, make sure your mobile number and password are correct, and check that Caps Lock is off. If the issue persists, use the "Forgot Password" option to reset it via OTP. If you're still having trouble, reach out to us via live chat.

To change your mobile number, go to Account Settings and submit a change request. For security purposes, an OTP will be sent to your old number for verification. If you no longer have access to the old number, contact our support team — the change can be made after verifying your NID.

Currently Bet Jelly Deposits can be made via bKash, Nagad, Rocket, and bank transfer. Most deposits are credited instantly. Bank transfers may take 1–3 business days.

Deposits are usually instant, but may occasionally take 5-10 minutes. If your balance hasn't been credited after 15 minutes, take a screenshot of the transaction confirmation in your mobile banking app and submit it via live chat. We'll sort it out promptly.

Bet Jelly Bet Jelly does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own service charges. Please refer to the respective provider's terms for details.

The minimum withdrawal via mobile banking is BDT 300, and BDT 1,000 for bank transfers. Your daily maximum withdrawal limit is determined by your account tier — VIP members can withdraw higher amounts.

KYC (Know Your Customer) is the identity verification process. You'll need to upload your NID or passport before your first withdrawal. This keeps your account secure and prevents unauthorized transactions. KYC verification is typically completed within 1–6 hours.

Withdrawals are typically held up if bonus wagering requirements are unmet, KYC verification is incomplete, or there's an issue with your account. The reason will be shown in your dashboard. If the issue remains unresolved, please contact our support team.

A wagering requirement means how many times you need to bet with your bonus funds before withdrawing. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 10,000 in bets. Terms vary by bonus — learn more Terms & Conditions View on this page.

Free Spins Slots Free Spins can be used on specific games in this section. Check the "My Bonuses" area in your dashboard to see which games are eligible. Make sure to use them before they expire.

Game Lobby You'll find slots, Live Casino, table games, and much more. Games from world-renowned providers including Evolution and Pragmatic Play are available. Slots This section features 500+ games.

Yes, Casino In this section, you can play with real dealers using real BDT. Games include Live Roulette, Baccarat, Blackjack, Poker, and more — all streamed in high-definition video.

Yes, Bet Jelly All games are supported on mobile. Download Download the Android or iOS app from this page, or simply play via your mobile browser — the experience is just as seamless.

Regular betting automatically earns you points and advances you through VIP tiers. There are four levels — Bronze, Silver, Gold, and Platinum. Higher tiers unlock a personal account manager, increased withdrawal limits, and exclusive bonuses.

Change your password immediately and notify our support team. We will temporarily lock the account and investigate any suspicious transactions. To stay safe going forward, keep 2FA enabled and never share your password with anyone.

You can take a cooling-off break of 1 to 30 days from your account settings. For longer-term breaks, self-exclusion options are available from 6 months up to permanent. You can also arrange this by contacting support.